Welcome to New York Apparel!

Customer Service

  • Shipping & Delivery

    We mostly use USPS.com. We also use UPS and FedEx.

    USORDERS

      Shipping Method

      Cost

      Delivery Time

      Priority Shipping
      and First Class Shipping

      $5.00 Flat Rate. Free on orders over $50

      Within 2 - 5 business days to most U.S.locations

      Express Shipping

      $29.00

      Arrives the next business day 

      (If order before 11 AM PST )
      And delivery on weekedays.

     

    INTERNATIONAL ORDERS

      Shipping Method

      Cost

      Delivery Time

      Priority Shipping

      And Air Mail

      Please call us or email us

      Depends upon the service and country

     

    • - Keep track of your with your tracking number that we will provide on your email
    • - For lost or stolen packages by carrier, we are not responsible.
  • Returns & Replacements

    Returnable items are refundable in 30 days but we request our customer to return as soon as possible to keep the maintenance cost low.

    Some items like intimate wears, underwear, lingerie, socks, stockings, pantyhose, leg warmers and sale items are final sale.

    Items that are returnable must be in original condition, no worn, no washed, no tags removed and in original package.

    Once the item is received, credit will be given minus the shipping fee and if the package was shipped free shipping, the shipping fee will be deducted from the refund amount.

  • For exchange, email us with detail information like product, size and color.

  • Payment, Pricing & Promotions

    Currently we process our payment through PAYPAL.
    We also welcome phone order and we can process that order personally with our credit card terminal.

  • Viewing Orders

    Please log in to see your order status.

  • Updating Account Information

    Please log in to update your account information.

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